• Frequently Asked Questions

Frequently Asked Questions

Below are some of the most frequently asked questions we receive. If you cannot find an answer please contact us and we'll answer you as soon as possible.

  • How long does payment take?

    We use BACS faster payments service, therefore all payments are made and received instantly.

  • What documents do I need to sell?

    To sell you will need your full V5, proof of ID and address so we can verify who you are. Once that’s done, we will buy!

  • Can I sell on behalf of someone else?

    Yes you, you will need the following documents to do so:

    • Photo ID of representative
    • Photo ID for registered keeper
    • Proof of address for the registered keeper
    • Letter/Email from authority from registered keeper stating wish to sell the vehicle
  • Will you pay what you offer?

    Yes, we pride ourselves on transparency; that’s why we stick to our offers unless there is a discrepancy in relation to the car or significant material change in the appearance or performance of the car that comes to light post our offer. If the car is everything as described, you can guarantee we will stick to our offer

  • Do I need to drop my car in for an inspection?

    No, we know selling your car coupled with day-to-day life can be stressful and that’s why we offer to come to you, that way you don’t have to move. One of our representatives will agree a day and time that suits you for inspection. 

  • Are there any additional selling fees: no admin or charges on pay?

    Whether you’re selling or buying, there will be no additional fees or charges post our final agreement. You will get 100% of the agreed price upon sale/purchase

  • What if I don’t have the V5?

    We can still buy your car without the full V5, however, you will be required to provide proof of ownership in the form of a purchase receipt, new keepers slip, or confirmation from the DVLA. You will also be required to provide proof of ID and address ahead of sale.

  • How long do valuations stay valid for?

    Your valuation will remain valid for 4 days

  • What if my car develops an issue after valuation?

    We aim to pay you what we say we will at valuation. However, this can be altered by changes, faults or any discrepancies between your car, and details you gave us during inspection. We would advise in this scenario to make one of the team members aware as soon as possible.

  • How do you value my car?

    Our online valuation is based on a range of factors such as the cars mileage, make, model, sales data, and market conditions.

  • What cars do you buy?

    We buy all cars. No car is too old, too faulty, or too damaged; we buy all shapes, sizes, makes, models. Find out what your car could be worth today.

  • Will you buy my car if it has a fault?

    Yes, we can buy cars with existing faults depending on the severity. However, such facts will affect our final valuation of your car as when valuing your car, it is based on several assumptions, one of which is your car being roadworthy without mechanical faults.

  • Can I sell a car with no MOT?

    Yes, we buy cars without an MOT. However, this will affect the final valuation of the car, as when valuing it, it is based on several assumptions, one of which is your car having a valid MOT for at least 6 months.

  • Can I sell if I have outstanding finance?

    Yes, we can support customers to clear outstanding finance. To do so you will need to provide us with your finance agreement details and remaining balance

  • Can I sell an import car?

    We do not buy import cars. Due to them coming from overseas, it is difficult to trace their history

  • What if my car has a personalised plate?

    Yes, we can still provide a valuation and buy cars with personalised plates. If you wish to keep your private plate, it is easy to reassign it to another car or simply retain it using a retention certificate should you wish to reassign the plate at a later date. See more details on the DVLA site HERE. Please note that the registration provided on valuation will need to match the car at the point of sale. You may need to get a new valuation if you decide to retain or change the registration after the initial valuation

  • Do you offer finance?

    We are not a lender but yes, we do. We have a specialist panel of brokers and lenders who are on hand to get your application approved 

  • What information do you need for finance?

    If you opt for finance, we will need your consent to pass your contact details onto one of our finance partners who contact you and communicate everything you will need to prior to approval 

  • Do you have a finance calculator?

    Yes, we do. You can find our finance calculator here.

  • How long does it take to get a finance decision?

    Finance decisions will vary from customer to customer, as everyone’s circumstances are different. However, one thing we can assure you of is that you will be assigned a dedicated assistant from our finance partners who will assist you every step of the way and provide regular updates until approval.

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